North Lanarkshire Council Report Policy and Strategy Committee ☒ approval ☒ noting Ref KH/AM Date 18/03/21 P003.1 Transformation programme - New Complaints Handling Procedure and Online System From Katrina Hassell, Head of Business Solutions Email hassellk@northlan.gov.uk Telephone 07903 096 121 Executive Summary North Lanarkshire Council . Resuscitation Council UK’s (RCUK) Guidelines guarantee that health and care professionals across the UK share the same knowledge base surrounding teamwork and practice. 1,833 talking about this. Send us a message by filling in the form. The council region boundaries with North Lanarkshire, Stirling and West Lothian, and, across the Firth of Forth into the northeast, Clackmannanshire and Fife. Landlord details. Like all councils in Scotland, we have a Complaints Handling Procedure which describes our process for handling complaints and how to make a complaint. Senior Officer. You can make a complaint direct to your local council. Landlord Name. Job Agency: ... the investigation of health and safety complaints and other related duties. North Lanarkshire Council’s anti-social behaviour team’s out-of-hours response service is continuing to stop anti-social behaviour across its communities since its launch over two years ago. You can find out more about this procedure, or make a complaint, by contacting them: Working with people of all ages, and Occupational Therapist can help with many aspect of daily life, ranging from early years, school, work, and environments. North Lanarkshire Council. The number of complaints made to the service has increased by 32 per cent, something the local authority puts down to a rise in public confidence, wider knowledge of the service and its growing reputation for stopping anti … OverviewMr and Mrs C, and Mr and Mrs D (the Complainants) are two sets of parents who raised a number of concerns about a school trip to France that their daughters (Miss C and Miss D) had attended in October 2007. Listening to you - our complaints procedure. The NHS has a two-stage complaints procedure. … Complaints are sometimes made about Community Councils and about Community Councillors. Newsletter Sign-up. Your Name (required) Your Email (required) Subject. Monday, July 19, 2021. Initial complaints should be directed to North Lanarkshire Council directly. Loved working for north Lanarkshire council, just could no longer afford to live on such a small rate of pay. The Sheriff Principal having resumed consideration of the appeal allows same; recalls the interlocutor of 20 November 2003 recalling the decree at the instance of William Kenmure and fixing a proof; finds no expenses due to or by either party in respect of the appeal. We have a two stage Complaints process. This follows a previous Council decision to suspend the use of glyphosate weedkiller. A typical day working with North Lanarkshire Council, withing the contact cente you are sitting at your desk on the phone taking inquiries and complaints from customers, dealing with all kinds of customer. North Lanarkshire Council Report Audit and Scrutiny Panel approval noting Ref LJ/SL Date 15/11/18 Complaints handling - Performance analysis for 2017/18 From Linda Johnston, Business Solutions Manager Email GibsonL@northlan.gov.uk Telephone 01698 302189 Executive Summary Make a complaint. Specific complaints and conclusions. North Lanarkshire Council Trial New Weedkiller We’ve received numer... ous complaints and messages of concern in recent months noting the poor condition of the local area and excessive and untreated weed growth throughout Cumbernauld. North Lanarkshire Council (NLC) is no longer using glyphosate-based weedkillers as of the 1st September 2020. The complaints which have been investigated are that: Home; Freedom of Information; Key Documents; Complaints Continuing care for young people. The national helpline is the first point of contact for all coronavirus vaccination enquiries – 0800 030 8013. North Lanarkshire Council’s new anti-social service has responded to over 8,000 complaints with a resolution rate of 99 per cent since its introduction a year ago.. Information on services available in your area can be found on their website. if you're not … This loss of experience makes way for a different culture and it is not what I think is an overall positive change. 1020. North Lanarkshire Council – complaint upheld and 2 complaints partially upheld concerning an education matter - May 2007 More information on the work of the Ombudsman is available at . Free activity passes for North Lanarkshire youngsters North Lanarkshire Council Pupils who receive free school meals are eligible for the pass, giving access to … Overview . HAMILTON: 2 April 2004. Emergency relaxation of conditions of numbers. For example, they might be shift workers if coming and going in the night, or not be physcally able to tidy up a garden. Statutory Performance Indicators – list of measures . Their concerns were subsequently investigated by the secondary school (the School) and North Lanarkshire Council (the Council). The purpose of the project is to upgrade part of the North Lanarkshire schools estate by newly build, refurbish and amalgamate into up to 21 new or refurbished primary schools and 3 new secondary schools. Top Stories Find out more about other ways to make a complaint to the NHS. Click here to see our Recruitment Charter. 2. To connect with North Lanarkshire Council, join Facebook today. Use this form to complain about our social care service which covers all areas of social work, … Use this comments section to discuss problems you have had with South Lanarkshire Council, or how they have handled your complaints. She raised a number of complaints regarding the transfer of her social work file and care package. In addition, the post holder will deal with all relevant issues relating to infectious disease notifications as well as licensing applications, and will undertake public health duties in response to Covid-19 pandemic. The complainant (Mrs C) raised a number of concerns about the way complaints were dealt with by North Lanarkshire Council (the Council) and the Council's Education Department (the Department). Statutory Performance Indicators – list of measures . Additional Support Needs Assistant (Former Employee) - Cumbernauld, North Lanarkshire - 17 April 2020. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. You can find contact details for North Lanarkshire Council above. North Lanarkshire Council officials are now trialling a new type of weedkiller following the decision to extend the council’s existing ban on products containing glyphosate. Footer. Bellshill, Scotland. Products & Services. NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. THOUSANDS of recycling bins have been removed from homes because people aren't using them. If you are complaining for another person, NHS Lanarkshire or your health service provider will need to check that the person has agreed to you making the complaint on their behalf. It will also need to check they have consented to personal information about their healthcare being shared as part of the complaints-handling process. When talking to your neighbour and you feel it is appropriate try to see each other's point of view. Alt: No appearance for the defender and respondent. Your Name (required) Your Email (required) Subject. Job culture. On 1st April 2016 a new legal body, North Lanarkshire Integration Joint Board (IJB) was made responsible for planning, commissioning and overseeing the delivery of community health and social care services for the six localities across North Lanarkshire. The vile graffiti spray painted a few weeks ago (Image: North Lanarkshire Council) ... the worker made a complaint to the SNP in February about alleged sexual harassment by the two MPs. How to make a Complaint to North Lanarkshire Council North Lanarkshire Council functions an easy to follow complaints procedure. The General Enquiry Line is open Monday to Thursday, 9am to 5pm and 9am to 4.30pm on a Friday – with an answer phone to collect calls out with these hours. South Lanarkshire Council complaints contacts. North Lanarkshire Council . Often, the simplest way to make a complaint about any care you've received from the NHS is to make a direct complaint to any NHS staff member who is caring for you, such as a GP. Make a complaint. ... create employment and attract investment to North Lanarkshire by ensuring communities and local environments are attractive places to live and work. I was a Senior Clerical Assistant within the Repairs and Maintenance Team. North Lanarkshire (Scots: North Lanrikshire; Scottish Gaelic: Siorrachd Lannraig a Tuath) is one of 32 council areas of Scotland.It borders the northeast of the City of Glasgow and contains many of Glasgow's suburbs and commuter towns and villages. Covid-19 vaccine. North Lanarkshire. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. North Lanarkshire Council chiefs have confirmed the decision has also been prompted by "a decline" in the market for recyclable materials. Always had to have a 2nd job. Jun 2015 - Nov 20161 year 6 months. Changes to registration, variations and cancelled services. … If you are not sure whether they can look into your complaint, call them on freephone 0800 377 7330 and one of their advice officers or complaints reviewers will take your call and will be able to discuss your complaint and other related issues with you. You can directly contact on Falkirk Council complaints number and get issue solved. They say the huge majority of complaints are resolved at this stage. A typical day working with North Lanarkshire Council, withing the contact cente you are sitting at your desk on the phone taking inquiries and complaints from customers, dealing with all kinds of customer. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. The team has carried out over 1,500 visits to homes in response to complaints about persistent anti-social behaviour. We previously shared news of North Lanarkshire Council’s decision to cease grass cutting in areas where they’ve established they do not own the land. The NHS has a two-stage complaints procedure. But, you must if you want us to send you a reply or give you an update. North Lanarkshire Council 10:50, 17 JUL 2021 ... Cameron McManus are urging North Lanarkshire Council to take action as soon as possible after receiving a number of complaints … Management. If you are dissatisfied or have concerns about the standard of service, actions or lack of action on the part of your Community Council or one or more of its members, these can be reported through the Community Council Complaints … ... and the investigation of statutory nuisance complaints in relation to property disrepair whilst ensuring compliance with relevant legislation. North Lanarkshire council, like other local authorities, are experiencing difficulties as a result of austerity, loosing experienced staff to save money and very much run by people who have their own view on how to treat people. Home; Freedom of Information; Key Documents; Complaints Wednesday, September 16, 2020 The letter set out a number of areas for improvement which we agreed with the school and North Lanarkshire Council. North Lanarkshire. or. if we dealt with you in a way you think was unfair or wrong. At Stage 1, we aim to resolve your complaint within five working days. We are the North Lanarkshire Joint Integration Board established under the Public Bodies (Joint) Working (Scotland) Act 2014. North Lanarkshire Council to remove thousands of blue bins. Join. North Lanarkshire Council has officially suspended charges for pest control callouts to deal with rat and mouse sightings for the next 12 months. NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. Overview The complainant (Ms C) relocated from Renfrewshire to North Lanarkshire in October 2006. 2. National Helpline 0800 030 8013. OverviewThe complainant (Mrs C) raised a number of concerns about North Lanarkshire Council (the Council)'s failure to take effective enforcement action against the developer of a number of houses, including the house she owns. They say the huge. Benefits & support Visit Homepage Comments. Workforce registration with SSSC. North Lanarkshire Council. We are the North Lanarkshire Joint Integration Board established under the Public Bodies (Joint) Working (Scotland) Act 2014. More info. www.spso.org.uk. If yours isn’t, then the following steps to take are clearly shown on the website. Use this form to complain about any of the following: if we didn't provide a service. North Lanarkshire Council Trial New Weedkiller We’ve received numer... ous complaints and messages of concern in recent months noting the poor condition of the local area and excessive and untreated weed growth throughout Cumbernauld. If, considering the points above, there is evidence that a statutory nuisance exists, we will serve a notice requiring that the noise be reduced or … The number of complaints made to the service has increased by 32 per cent, something the local authority puts down to a rise in public confidence, wider knowledge of the service and its growing reputation for stopping anti … North Lanarkshire Council (1) Senior Officer Mr Stephen Llewellyn Date Registered 4 Jan 1996 Landlord type Local authority Clients Mixed Settlement Urban Asset Owning Yes Statutory Intervention No Correspondence address Enterprise and Housing Solutions, Civic … The complaint concerned the disputed transport of two pupils with special educational needs to and from their school and the alleged subsequent effect of the transport dispute on the pupils and their families; and the manner in which North Lanarkshire Council (the Council)’s Education Department dealt with the complaint. Local councils. Cumbernauld’s Renewed Grass Cutting Complaints. This follows a previous Council decision to suspend the use of glyphosate weedkiller. Contact Us. If you are not satisfied with your response, you can ask us to consider your complaint again. Variations around the … Customer Service Centre In reference to the appended letter I would advise that North Lanarkshire Council provided the following response to the National Dog Warden Association on 31 July 2020 for collation with replies from other local authorities: The North Lanarkshire Council, Motherwell, UK. In May 2014, HM Inspectors published a letter on your child’s school. We have a two stage Complaints process. Loved working for north Lanarkshire council, just could no longer afford to live on such a small rate of pay. Email Customer Services on customer.services@southlanarkshire.gov.uk. Contact: Russell Ellerby. Our role is to commission integrated health and social care services to the population of North Lanarkshire Council. In person. North Lanarkshire Council Report Agenda item G Ref: AR/RM From: Archie Aitken, Head of Business for Legal and Democratic Solutions Telephone: 01698 302295 Email: AitkenA@northIan.gcsx.gov.uk Executive Summary The purpose of this report is to advise of the outcome of proceedings before the If the noise continues after this initial contact, an Environmental Health Officer will visit your home and measure the noise levels. Use this comments section to discuss problems you have had with North Lanarkshire Council, or how they have handled your complaints. Mr Stephen Llewellyn. We previously shared news of North Lanarkshire Council’s decision to cease grass cutting in areas where they’ve established they do not own the land. North Lanarkshire Council is on Facebook. Like us to get the latest updates and news. If you are not sure whether they can look into your complaint, call them on freephone 0800 377 7330 and one of their advice officers or complaints reviewers will take your call and will be able to discuss your complaint and other related issues with you. You don't have to give us your name or contact details to fill in this form. Number of New Complaints Current Quarter Ward 12 - 6 Ward 19 - 14 Ward 20 - 9 Breakdown Noise Gangs Racial Harassment C h i Id ren Vi0 le n ce Vandalism Drugs Other 14 1 1 6 1 0 1 4 1 21.6 days 31.8 days national average. More info. -Deal with a wide variety of phone calls from tenants, Technical Officers (TO’s) and staff. It may be that the person doesn't realise they are causing a problem because there is a difference in lifestyle and routines. Visit Homepage Comments. North Lanarkshire Council functions an easy to follow complaints procedure. Call Customer services centre on 0845 740 6080. Call General enquires on 01698 403 200. Our role is to commission integrated health and social care services to the population of North Lanarkshire Council. North Lanarkshire Scheme of Establishment for Community Councils. www.spso.org.uk. Complaints: social work. Occupational therapy, also referred to as OT, aims to improve a persons ability to complete everyday tasks when someone is having difficulties. RSL Registration Number. North Lanarkshire Council – complaint upheld and 2 complaints partially upheld concerning an education matter - May 2007 More information on the work of the Ombudsman is available at . LanarkshireNorth Lanarkshire Council have cancelled the display for the second year due to COVID-19 restrictions Parents criticise North Lanarkshire Council's consultation process on changes to future ASN education SchoolsClydeview School will move to the Daisy Centre at the Cathedral Campus North Lanarkshire Council Proposals have been sent to North Lanarkshire Council’s planning department to upgrade Wishawhill community centre at a cost of approximately £500,000. United Kingdom Description. Your council; Complaints and feedback Complaints and feedback. My duties included:-. Irvine. The following organisations can provide further advice and support, depending on the nature of your complaint. North Lanarkshire Council 10:50, 17 JUL 2021 ... Cameron McManus are urging North Lanarkshire Council to take action as soon as possible after receiving a number of complaints … Contact Us. However, their comments from their EIR/FOI response give the impression that they do not see this as a positive step, rather an inconvenience. Community Council members must adhere to the Code of Conduct detailed in the North Lanarkshire … if you're not happy with the quality of service. Head Office address: 2nd Floor Dalziel Building, 7 Scott Street. Motherwell, ML1 1PN. Get verified information about North Lanarkshire Council complaints email & Phone number. Telephone 01698 403200 to make a complaint to North Lanarkshire Council in their support. At Stage 1, we aim to resolve your complaint within five working days. Contact; Accessibility; Implementation of 2021 Resuscitation Council Guidelines in NHS Lanarkshire. NORTH LANARKSHIRE COUNCIL To: HOUSING AND SOCIAL WORK SERVICES COMMITTEE _____ Subject: PROPOSAL TO REMODEL THE ANTI SOCIAL SERVICE From: HEAD OF HOUSING SERVICES Date: 15AUGUST2013 I Ref: EMCH/SL I 1. North Lanarkshire Council. council policy (we treat this as a policy complaint and will consider your comments when reviewing our policies) Complaint stages. We can take complaints from a friend, relative or advocate, if you have given them your consent to complain on your behalf. You can report these types of problems to us: You should first try to resolve the problem early on by talking to whoever is responsible for the noise, before going down the formal complaint route. We consider the following points to decide if noise is a nuisance: (available 8am to 8pm, 7 days a week). At any of our public facing offices. North Lanarkshire Council. General Enquiry Line - 0300 3030 243. July 3, 2019 Anthony Hopkins Uncategorized. Getting help to make your complaint ... Sign up to our monthly newsletter to keep you updated with whats new in North Lanarkshire. About North Lanarkshire Integration Joint Board North Lanarkshire Integration Joint oard (“IJB”) was established under the Public odies (Joint Working) (Scotland) Act 2014. … The very first step is to call the complaints line on 01698 403200. if we didn't deliver a service on time or quickly enough. You can find out more about this procedure, or make a complaint, by contacting them: This follows a previous Council decision to suspend the use of glyphosate weedkiller. Annual returns. I have a complaint about Drumpellier park.NLC have removed the small bold at the small play park and people are just dropping their litter instead of walking to the large bins the council have put in instead. North Lanarkshire Council Report Housing and Regeneration Committee ☐ approval ☒ noting Ref BL/MH/LC Date 19/05/21 Saltire Performance Report BFrom rian Lafferty, Head of Housing Property and Projects Michelle Hendry, Email HendryM@northlan.gov.uk Telephone 07960974797 1. It took an average of 21.6 days to re-let homes, compared to the Scottish average of 31.8 days. North Lanarkshire Council’s new anti-social service has responded to over 8,000 complaints with a resolution rate of 99 per cent since its introduction a year ago.. . Why your annual returns are so important. Purpose of Report / Introduction Members will recall that at Committee on 16 August 2012 it was agreed that a . North Lanarkshire Council officials are now trialling a new type of weedkiller following the decision to extend the council’s existing ban on products containing glyphosate. North Lanarkshire Council Trial New Weedkiller. Always had to have a 2nd job Additional Support Needs Assistant (Former Employee) - Cumbernauld, North Lanarkshire - 17 April 2020 Tag: complaints Annual-Report-2019-20-Feedback-Comments-Concerns-and-Complaints. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position. North Lanarkshire Council complaints contacts. Send us a message by filling in the form. Cumbernauld’s Renewed Grass Cutting Complaints. The very first step is to call the complaints line on 01698 403200. South Lanarkshire Council have had thousands of fly tipping complaints in just two years. Dear Mr Sarwar MSP . North Lanarkshire Council complaints email & Phone number. We’ve received numerous complaints and messages of concern in recent months noting the poor condition of the local area and excessive and untreated weed growth throughout Cumbernauld. Visit Contact Page. Welcome to our Facebook page. Location. Customer Complaint Team, Cunninghame House, Irvine, KA12 8EE Complaints relating to North Ayrshire Health and Social Care Partnership should be addressed to: Health and Social Care Partnership Complaints Department, 5th floor west, Cunninghame House, Irvine, KA12 8EE.
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